Dell 0; Jarvis 1
Way to go, Dell! What major media influencer do you plan to screw next? Rupert Murdoch? In an attempt to completely destroy its reputation via online flogging, Dell has now stuck it to uber-blogger Jeff Jarvis. Apparently Jarvis shelled out for the big four-year, in-home service package for his new computer and still found that he had to air-lift the damn thing to get it repaired. You know you've pissed off an uber blogger when you get him to use the F word in all caps and no quotes around it. Why don't the schmoes at Dell just chew up a lot of Gummy bears and start spitting them on people in East-Central Los Angeles? They'll get a much less painful ass-kicking than they are enduring on Jarvis' blog.
I'm not going to say I told you so; nope, not gonna. Not gonna remind people of the pain I endured at the hand of Dell customer service. Why drag all of you through it? Why? The PC behemoth thought that screwing with little fries like myself and ignoring our pipsqueak rants was just part of business as usual, and yet they didn't see that we were the breadcrumbs leading to the dynamite. KABOOM! That's corporate karma for you.
Both Jarvis and I purchased Inspiron 600m's. I wonder if we should start a support group. Thanks, Mom, for trolling the Internet on my behalf and even going offline--leaving me a message!--about this. That's grassroots activism for you.
What the Dell?? I can't believe ALL the dissatisfied customers after reading the comments on Jeff's post....and yours. What will it take to be heard? Maybe you both have begun to chip away at finding a solution or at least generating discussion that might help. Even with big corporations....it has to start somewhere.
Posted by: Joy DJ | June 24, 2005 at 07:32 AM
I have a 600m too! The thing has been a nightmare since my company purchased it at the end of last Nov. So far I've had to have a new wireless card, motherboard, heat sink and fan. What's going to fail next? I dread it, because it will mean another painful waste of time dealing with their customer "support".
Posted by: Amy | July 13, 2005 at 11:43 AM
My husband's company has 40 Dells and paid for 24-hour service. His motherboard just died, and do you think they showed up in 24 hours? Their response was something like they'd show up 5 days later. My husband said that was unacceptable, and they said that was all they could do. He plans to call Michael Dell.
Posted by: Katherine Stone | August 02, 2005 at 07:05 AM
Just wanted to vent my dissatisfication with the dell experience. Bought a dimension desk top in Jan 05 complete with 3 year warranty.
Came home went to use it and the thing was locked up tighter than Fort Knox. Now have the pleasure of logging about 10 hours of phone time to India trying to troubleshoot the problem. Finally the tech said it was the hardrive and said someone would call and come out to replace it. Sure enough some one did call but did not come out when they said they would. Called dell and was assured I would receive a call back within a half hour. What do you think, yep your right no call!!!!
Posted by: Russ Jones one unhappy dell owner | November 08, 2006 at 04:00 PM
well .... i think so Dell is really good company...i have a also a dell system which is a system of my life. its look great its work great. its can't create a problem with since 1 years with me...!!!
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